Support
Frequently asked questions
Fit, shipping, custom vs ready-made, weddings, and more.
Orders & timing
Most custom orders ship in about 10–14 working days after measurement confirmation. Complex wedding parties or special fabrics may need longer — your confirmation will list an estimate.
Fit & alterations
One fit correction is included for eligible custom garments within seven days of delivery. See Our Promise and Returns for details.
Weddings & gifting
Yes. Use Weddings or B2B for coordinated looks, group sizing guidance, and stylist support across multiple outfits.
Still stuck? Write to the atelier or review returns.